Refunds

Last changed 3 November 2026.

Paddle sells Hikewatch's paid plans as our merchant of record, so Paddle handles every refund. Refunds go back to the card or account you paid with.

Cancelling

Cancel at any time from the Billing page, through Paddle's customer portal. Cancelling stops the next charge. You keep your plan until the end of the month you paid for, then move to Free with your tools and dates kept.

Getting a refund

Ask within 14 days of any payment, your first one or a renewal, and you'll get the full amount back.

After 14 days, payments aren't refunded, in full or in part. Switching between Pro and Team works differently: Paddle charges or credits the difference straight away, so you only pay for the plan you're on.

To ask for one, email [email protected] or reply to your Paddle receipt.

Your rights

Nothing on this page takes away your rights as a consumer under the law where you live. If you're a consumer in the UK or EU, you can cancel within 14 days of buying and get your money back. The 14-day refund above already covers that.